FAQ

1. What are our payment methods:

There are several options available for making payments. We offer free online payments on our website.

From the Home Page, select “Pay My Bill” and you will be redirected to Waterod’s online payment site which will provide you with instructions on how to pay using credit card, E-check or automatic payment.  To sign up for Automatic Payments, select the option that reads “start paying my bills automatically on the due date” when you are making your next online payment.  Please note that payments must be made in full in order to select this option.  All future payments will be automatically charged to your credit/check card or withdrawn from your checking account on the 10th of each month.  There is no charge to sign up for Automatic Payments.  If you now have Bank Draft and sign up for Automatic Payments, please remember to contact Waterod to discontinue this payment process.

Waterod’s automated phone payment system is available 24/7 for your convenience and you can pay with MasterCard/Visa or E-check.  Call Waterod at 512-303-3943 and select option 5. Our interactive voice system, available in English or Spanish, will guide you through the payment process.

Automatic bank draft requires a complete Bank Authorization form (available on our website under the “Forms” link).  Return the completed form to Waterod’s office, along with a voided check from your checking account.

Payments by check or money order may be mailed to P.O. Drawer P, Bastrop, TX, 78602.  Cash, check, credit card, and money order payments may also be made at the business office located at 415 Old Austin Highway in Bastrop. Two drop boxes are located on the east side of the building for making payments after hours.

2. How do I receive paperless billing:

ou can enroll in paperless billing by logging into your profile “Here” , and selecting the e-bill option and following the prompts for verifying your email address. Once the email address is verified, select e-bill option under the billing tab. By selecting yes, you will be enrolled in Waterod’s e-billing.

Once you sign up for e-billing you will no longer receive a bill in the mail.

3. What are waterod hour's of operation:

Our lobby hours are Monday –Friday from 8:30 am – 4:30 pm, and our drive-thru hours are Monday – Friday from 8:00 am – 4:30 pm.

4. What to do if I am moving and need to disconnect service:

Disconnect Requests must be in writing and will only be accepted by the land owner. These requests may be faxed to our office at (512) 303-4881 or mailed to P.O. Drawer P, Bastrop, TX, 78602. You may want to consider transferring your Waterod Membership to the new owners if you are moving outside of our service area. You will find our Transfer of Membership form on our Forms page.

5. What to do if I discuss a payment arrangement:

Speak to our customer service representatives for assistance. Be prepared to provide the date your leak was repaired and a current meter reading

6. How to change my billing address: 

Address Change requests must be in writing. These requests may be faxed to our office at (512) 303-4881 or mailed to P.O. Drawer P, Bastrop, TX, 78602.

7. How to get the waterod office:

Our office is loacated at Blue Area, Near Zameen.com head office opposite to shan communications, Contact No: 0800-989884